 to explain how the banking industry works.

 to discuss the impact of the coronavirus pandemic on the health system.

 to launch new investment opportunities in the banking industry.

 to state that digital transformation in banking has been accelerated by the coronavirus pandemic.

 to promote new AI technology that will change the future of banking.

Com base na leitura do texto, é possível identificarmos que seu propósito é afirmar que a transformação digital no setor bancário foi acelerada pela pandemia do coronavírus. De acordo com o texto, "Covid-19 has accelerated the need for modern banking technology, but it didn’t create it. Before coronavirus, the 2020s were already being framed as the decade for digital in the banking industry". Ou seja, a pandemia acelerou o processo de modernização dos bancos.Desse modo, o propósito do texto é "to state that digital transformation in banking has been accelerated by the coronavirus pandemic". Alternativa correta: Letra (D)

How Digital Transformation is Shaping the Future of Banking 

1 Like all businesses, banks have had to act fast to respond to the unprecedented human and economic impact of Covid-19.
2 First, they needed to keep the lights on and ensure business continuity. Second, they had to meet the changing ways customers wanted to engage. Finally, they sought to balance their business priorities with a responsibility to support society. Previous crises cast the banks as part of the problem — this time they are part of the solution.
3 Banks who have embraced modern banking technology have fared better in meeting these challenges. They’ve moved seamlessly to remote working, kept up service for their customers, coped with huge increases in demand and quickly adapted their products. In contrast, banks using legacy ‘spaghetti’ software have struggled.
4 Covid-19 has accelerated the need for modern banking technology, but it didn’t create it. Before coronavirus, the 2020s were already being framed as the decade for digital in the banking industry. Banks’ return on equity were too low and their cost-income ratios were too high. Meanwhile, regulation like open banking was disrupting the industry and increasing competition from new entrants like the GAAFAs (Google, Amazon, Alibaba, Facebook, Apple).
5 Providing seamless digital customer experiences was therefore already a ‘must’. Every year, Temenos partners with the Economist Intelligence Unit (EIU) for a global study on the future of banking. More than 300 banking leaders are interviewed from retail, commercial and private banks. Over half of these are at C-suite level.
6 In 2020, the study took place amid the Covid-19 crisis. The results give a fascinating insight into banking leaders’ approach during these unprecedented times.
But they also show how they see their industry in the years to come.
7 And the findings suggest three trends which will shape the future of banking: 
 1. New technologies will be the key driver of banking transformation over the next 5 years.
77% of respondents strongly believed that Artificial Intelligence (AI) will be the most game-changing of these technologies. They see a diverse range of uses for AI — from personalised customer experience to fraud detection.
 2. Banks will overhaul their business models to create digital ecosystems. 80% of respondents believe that banking will become part of a platform of services. 45% are committed to transforming their business models into digital ecosystems. 
 3. The sun will set on branch banking. World Bank data shows that visits to branches have been steadily declining globally over the last decade. As a result of coronavirus, customers are now more concerned about visiting their branch, and so even more people are willing to try digital applications.
This combination of pandemic and increasingly transformative advanced technology has led a majority of respondents (59%) to our survey with the EIU to state that traditional branch-based banking model will be dead in just five years. That’s a 34% increase from last year.
8 The current environment is undoubtedly challenging for banks. But they have the capital, customer relationships and customer data. They are regulated. And most importantly: they still enjoy their customers’ trust.
9 In short, banks are best-placed to succeed if they commit to end-to-end digital transformation.
That means a fully digital front office which creates hyper-personalized experiences and ecosystems.
And a back office driving efficient operations and rapid innovation. By embracing modern banking technology, banks can support their customers today, create new value for the future and drive new levels of future growth.

De acordo com o texto, os bancos enfrentaram três grandes impactos da pandemia dia Covid-19: "First, they needed to keep the lights on and ensure business continuity (1). Second, they had to meet the changing ways customers wanted to engage (2). Finally, they sought to balance their business priorities with a responsibility to support society (3)".Os números ordinais first (primeiro) e second (segundo) numeram os dois primeiros problemas. O terceiro, por sua vez, é introduzido pelo termo "finalmente" (finally). Alternativa correta: Letra (C)

O pronome "they" se refere a um termo mencionado anteriormente no texto. Para identificar a qual termo ele se refere, é importante observarmos o trecho anterior à frase selecionada na questão: "The results give a fascinating insight into banking leaders’ approach during these unprecedented times. (Período 1) But they also show how they see their industry in the years to come (Período 2)".Considerando que o sujeito do primeiro período é "the results", podemos observar que o segundo período ainda trata do mesmo sujeito, na medida em que se inicia com "they also show" (eles também mostram).Desse modo, "they" se refere aos elementos "the results". Alternativa correta: Letra (B)

A expressão "in short", presente no texto, significa "em resumo", sendo usada para concluir determinado assunto. Por esse motivo, é usada ao final do texto, para concluir a discussão.Desse modo, "in short" expressa uma ideia de conclusão (conclusion). Alternativa correta: Letra (D)

O conectivo "hence", em português, significa "por isso", "portanto", expressando uma ideia de conclusão (conclusion).Desse modo, "hence" não expressa a ideia de ênfase (emphasis), sequência de tempo (time sequence), contraste (contrast) ou adição (addition). Alternativa correta: Letra (D)

Financial System
      People have virtually unlimited needs, but the
    economic resources to supply those needs are
    limited. Therefore, the greatest benefit of an economy
    is to provide the most desirable consumer goods
5   and services in the most desirable amounts - what
    is known as the efficient allocation of economic
    resources. To produce these consumer goods and
    services requires capital in the form of labor, land,
    capital goods used to produce a desired product
10   or service, and entrepreneurial ability to use these
    resources together to the greatest efficiency in
    producing what consumers want most. Real capital
    consists of the land, labor, tools and machinery, and
    entrepreneurial ability to produce consumer goods
15  and services, and to acquire real capital costs money.
      The financial system of an economy provides the
    means to collect money from the people who have it
    and distribute it to those who can use it best. Hence,
    the efficient allocation of economic resources is
20  achieved by a financial system that allocates money
    to those people and for those purposes that will yield
    the greatest return.
      The financial system is composed of the products
    and services provided by financial institutions, which
25  include banks, insurance companies, pension funds,
    organized exchanges, and the many other companies
    that serve to facilitate economic transactions. Virtually
    all economic transactions are effected by one or more
    of these financial institutions. They create financial
30  instruments, such as stocks and bonds, pay interest
    on deposits, lend money to creditworthy borrowers,
    and create and maintain the payment systems of
    modern economies.
      These financial products and services are based
35  on the following fundamental objectives of any modern
    financial system:
     • to provide a payment system;
     • to give money time value;
     • to offer products and services to reduce financial
40     risk or to compensate risk-taking for desirable
        objectives;
      • to collect and disperse information that allows the
        most efficient allocation of economic resources;
      • to create and maintain financial markets
45      that provide prices, which indicates how
        well investments are performing, which also
        determines the subsequent allocation of
        resources, and to maintain economic stability.


Questões de CESGRANRIO - Inglês - Compreensão de textos - Múltipla escolha